Patient & Doctor Support

We're Here to Help You

Have a question regarding your virtual consultation, e-prescription, or doctor onboarding? Reach out to our clinical and technical team.

Medical Emergency Notice

ChekUp247 is NOT an emergency medical service. If you or someone in your care is experiencing severe chest pain, acute respiratory distress, severe blood loss, suspected stroke, or serious trauma, call national emergency response immediately at 10177 or 112 (from any mobile phone).

Contact Channels

Email Support

support@chekup247.co.za

Response within 2-4 hours

Clinical Coordination Helpline

+27 (0) 11 000 0247

Available 24 hours / 7 days

Headquarters

150 West Street, Sandton

Johannesburg, Gauteng, 2196

Operating Schedule

Telehealth Consultations: 24/7/365

Administrative Enquiries: Mon–Fri, 08:00–17:00